DJI DJI Innovation provides you with the following after-sales services: Return Service , Exchange service and warranty service. detailed information, Please contact DJI DJI Innovation After sales Service Center or DJI DJI Innovation Authorized Agent.

You can apply for a return if you meet the following conditions:

√ The day after the customer receives the goods 0 From time to time 7 Within one natural day, Product packaging, enclosure, gift, Complete instruction manual, And there was no human damage, Not activated for use, Does not affect secondary sales;
√ The day after the customer receives the goods 0 From time to time 7 Within one natural day, Discovery of performance faults in the product that are not caused by human factors.

We have the right to refuse customers' return requests in the following situations:

× The day after receiving the goods 0 From time to time, exceeding 7 If a return request is made after one natural day;
× Incomplete return items, Outer packaging, enclosure, gift, Incomplete instruction manual, Or damage caused by human factors on the appearance;
× Unable to provide valid purchase receipts or documents during the return process, Or forge documents, alter;
× Collisions caused by non product quality issues, Burn it down, And human made unauthorized modifications, Entering foreign objects (water, oil, Sand, etc) , Incorrect installation, Product quality issues caused by failure to use and operate according to the instructions in the manual;
× Tear it apart, Alter the label, Machine serial number, Waterproof marking, Anti counterfeiting markings, etc;
× Due to unavoidable factors, Like a fire, flood, Lightning strike, Products damaged by uncontrollable forces such as traffic accidents;
× contact DJI After DJI confirms the return service, Not here 7 Send out the corresponding items within one natural day;
× Other situations described in the policy.

If one of the following conditions is met, You can request a replacement:

√ The day after the customer receives the goods 0 From time to time 15 Within one natural day, Discovered that the product was damaged during transportation and was able to provide proof of damage from the shipping company;
√ The day after the customer receives the goods 0 From time to time 15 Within one natural day, Discovering that the product has serious discrepancies with the original product description in one or more important aspects;
√ The day after the customer receives the goods 0 From time to time 15 Within one natural day, Discovery of performance faults in the product that are not caused by human factors.

We have the right to refuse customers' exchange requests in the following situations:

× The day after receiving the goods 0 From time to time, exceeding 15 Request for exchange after one natural day;
× Unable to provide valid purchase receipts or documents when exchanging goods, Or forge documents, alter;
× Incomplete replacement of goods, Or damage caused by human factors on the appearance;
× through DJI DJI Technical Support Department Testing, There are no quality issues in itself;
× Collision caused by non inherent quality issues, Burn it down, And human made unauthorized modifications, Entering foreign objects (water, oil, Sand, etc) , Incorrect installation, Product quality issues caused by failure to use and operate according to the instructions in the manual;
× Tear it apart, Alter the label, Machine serial number, Waterproof marking, Anti counterfeiting markings, etc;
× Due to unavoidable factors, Like a fire, flood, Lightning strike, Products damaged by uncontrollable forces such as traffic accidents;
× contact DJI After DJI confirms the exchange service, Not here 7 Send out the corresponding items within one natural day;
× Due to transportation causing damage to the goods, requesting a replacement but failing to provide proof of damage issued by the transportation company;
× Peripheral products currently do not support exchange services, If you need to exchange, Please return the item and make a new purchase;
× Other situations described in the policy.

Apply for warranty service

Performance failure of the product during the valid warranty period, You can apply for product warranty service. Please refer to the warranty period table for the main components for details http: //www. dji. com/cn/service/policy .

The implementation of free warranty service must meet the following conditions:

√ Self purchased products can be used normally within the specified product warranty period, Products with non-human performance failures;
√ No unauthorized disassembly, No modifications or additions beyond the official manual guidelines, Other faults caused by non-human factors;
√ Provide valid proof of purchase, Documents and tracking numbers.

The following situations do not fall under the scope of free product warranty services:

× Collisions caused by human factors other than product quality issues, Burn it down, Flying and other accidents;
× Unauthorized modifications without official instructions, Disassemble, Damage caused by actions such as opening the shell;
× Incorrect installation without following the instructions in the manual, Damage or water ingress caused by use and operation;
× Without official instructions or guidance, Damage caused by customer self repair of assembly parts;
× Circuit modification guided by unofficial instructions, Or battery pack, Damage caused by improper matching and use of chargers;
× Damage caused by all flight and photography operations not following the product manual;
× Damage caused by handling in harsh environments, Like a strong wind, rain, Sand and dust, etc;
× Damage caused by manipulation in complex electromagnetic environments or strong interference sources, Like a mining area, Launch tower, High voltage line, Substation, etc,
× Damage caused by interference with other wireless devices during operation, Like a transmitter, Image transmission signal, WiFi Signal interference, etc;
× Damage caused by takeoff exceeding the safe takeoff weight;
× Damage caused by forced flight in the event of aging or damage to components;
× Compared to non DJI Damage caused by reliability and compatibility issues when third-party components certified by DJI are used simultaneously;
× When the battery is low, Or damage caused by insufficient discharge due to the use of batteries with quality issues;
× Machine serial number, Tear off factory labels and other markings, Signs of alteration;
× In the event of product loss, Failure to conduct flight loss certification according to official guidelines;
× contact DJI After DJI confirms the warranty service, Not here 7 Send out the corresponding items within one natural day.

Other Notice

√ Purchasing products from different countries, Due to product differences, Returns, exchanges, and warranty services during the warranty period will vary. For details, please refer to http: //www. dji. com/cn/service/policy .
√ The user needs to return the problematic product, DJI DJI authorized agent or DJI After receiving the problematic machine, the DJI after-sales service center, We will conduct fault detection on the product to determine the responsibility for the problem. If it is a quality defect of the product itself, DJI DJI is responsible for bearing the testing fees, Material cost, Labor and courier fees.
√ If the product does not meet the free repair conditions after testing, Customers can choose to pay for repairs or send the original machine back.
√ If the problem with the machine is not covered by the warranty (If the machine is damaged due to human error) , We will charge corresponding testing fees based on specific issues, Replacement parts cost, test fee, Labor and courier fees.
√ Please note that, Product repairs may result in data loss, Please backup your data first.
√ Out of warranty products are eligible for paid data analysis services (120 element/second) , The analysis results will not affect DJI The final solution for DJI.
√ Please do not send back a damaged battery core, swelling, Batteries with serious damage such as leakage; If it has already been sent back, Our company will dispose of such batteries as scrap, Not refundable.
√ Given the differences in product versions, The product does not support global warranty, Only in DJI Designated by DJI DJI DJI Regional Maintenance Center provides warranty services. If maintenance is required at a designated repair center outside the purchase area, DJI DJI will handle it according to the local inventory situation at its discretion, And only provide paid services.
√ If you are in Canada, Purchase in the United States and Mexico regions DJI DJI products, Please pay attention to yourself 2016 year 8 month 1 From now on, Only in DJI Purchased from designated suppliers in DJI DJI Only DJI products can enjoy the after-sales service provided by this policy.
√ If the shipping address provided by the customer is incorrect, Or there may be situations where the recipient refuses to receive, The losses incurred as a result shall be borne by the customer.
√ If we are unable to contact you through the contact information you registered for a long time, Express delivery cannot be delivered or returned after rejection DJI DJI's, DJI DJI will contact you from the day of our last contact/Return of express delivery goods DJI From the day of DJI, it will be entrusted for safekeeping 60 day, And the storage fee shall be calculated from the date of expiration of the storage period. Due to the corresponding requirements of the storage environment, The billing standard for storage fees is: 150 element/day, When the storage fee is equivalent to the residual value of the product, DJI DJI will have the right to dispose of the product (Method for calculating residual value of products: surplus value = Original selling price - The cost of this repair) .
√ If you wish to cross national borders/Regional return of products, Need to obtain DJI DJI agrees, And the resulting customs duties and clearance fees shall be borne by you.
√ If the aircraft experiences water ingress, Will seriously affect product performance, And it does not have maintenance value, so DJI DJI is unable to provide repair services, We will provide product replacement services, Please be informed and send it back as appropriate.
√ Before sending the product for repair, Please handle the personalized items and decorations attached to the original product properly (Including but not limited to decorative stickers for products, UAS Stickers, Paint spraying, etc) , DJI DJI is not responsible for the damage or loss of personalized items and decorations.
√ To ensure your normal rights and interests, When signing for the goods, Please check if the product is in good condition (Is there any damage caused by logistics or other reasons) . If there are abnormalities in the product, Please sign from the date of receipt 7 Feedback to us within the day; Otherwise, it will be deemed that your default product is undamaged and has normal performance. According to the logistics claims management process, Damage to items caused by logistics transportation, Need to be in 24 Contact within hours DJI DJI technical support for reporting, If overdue, we will not be able to process it for you.

detailed DJI DJI after-sales policy and paid maintenance services, Please log in http: //www. dji. com/cn/service .